Every missed call is a patient you lost to the practice down the street. Vertikal runs your front desk with AI — 24 hours a day, 365 days a year. Booking, recalls, insurance checks, lead follow-up. Flat monthly retainer.
Every workflow is built, deployed, and maintained as a monthly service — not a software license you manage yourself.
24/7 voice AI answers every call, qualifies patients, and books appointments directly into your calendar. Handles FAQ, scheduling, and confirmations — in any language.
Real-time calendar sync with instant booking confirmations and automated reminders. Reduces no-shows by 40% with multi-channel confirmations — text, email, voice.
Automated 6-month recall sequences that reach every due patient via text and email. Recovers dormant patients and fills open chair time automatically.
AI verifies coverage and benefits before appointments — no surprise denials, no billing drama. Front desk gets a clean summary before the patient walks in.
We audit your current front desk operations — call volume, scheduling system, staff pain points, patient flow. You share your calendar and practice management software access.
We build and configure your AI receptionist with your practice name, services, insurance accepted, and scheduling rules. Test calls begin within 5 business days.
Your AI agent runs live. We monitor every call, optimize the responses monthly, and add additional automations as your practice grows. You get a weekly performance report.
All plans include full onboarding, weekly reporting, and ongoing optimization. No setup fees, no per-minute billing.
We spent 18 months trying to hire another front desk person. After two failed attempts and $40K in recruiter fees, we finally went with Vertikal. The AI answered our first call within 4 days and our no-show rate dropped 38% in the first month.